Tag Archives: university

American Council on Education 98th Annual Meeting

Be sure to visit WTC Consulting, Inc. in Booth #105 during the 98th Annual American Council on Education (ACE) meeting and exposition at the San Francisco Marriot Marquis, March 12-15, 2016.

ACE 2016 is the country’s premier higher education event, bringing together nearly 2,000 higher education leaders to network with one another and hear from College and University presidents discussing the most pressing issues of the day.

ACE is the nation’s most visible and influential higher education association.  ACE represents the presidents of more than 1,700 member accredited, degree-granting institutions, which include two-and -four year colleges, private, and public universities, and nonprofit and for-profit entities.  The organization collectively promotes, protects, and advocates for students, faculty, and administrators in higher education.  ACE members represent almost 70% of all students in accredited, degree-granting institutions.

WTC Consulting, Inc. is a leader in fully integrated activity based consulting, rate and funding models, and rate implementation for information technology.  Since 1983, WTC has helped many ACE members with the facts they need to make informed decisions for IT strategic planning and the annual budget process.  The success of the WTC approach is based on four characteristics:  Structure, Understanding, Simplicity, Experience.

To learn more about ACE and ACE 2016 visit www.aceannualmeeting.org.

To learn more about WTC Consulting, Inc. visit www.wtc-inc.net and our blog www.wtcconsulting.org.

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WTC Participates in EDUCAUSE 2015 Annual Conference

Be sure to visit WTC Consulting, Inc. in Booth #1624 during the EDUCAUSE Annual Conference at the Indiana Convention Center on October 28 – 29, 2015 in Indianapolis, Indiana.  The show theme is titled “The Best Thinking in Higher Education IT.”  More than 4,000 attendees and 275 exhibiting companies will participate.

The Annual Conference program is derived from member-driven content organized into six program domains:

  1. Advancing the Academic Missions (includes Teaching and Learning).
  2. Analytics, Business Intelligence, and Data Management for Planning.
  3. Digital Scholarship, Libraries, Publishing, Curation, and Open Access.
  4. Enterprise Service Delivery.
  5. Leading and Partnering Strategically across the Academy.
  6. Risk Management.

EDUCAUSE helps those who lead, manage, and use information technology to shape strategic decisions at every level.  EDUCAUSE actively engages with colleges and universities, corporations, foundations, government, and other non-profit organizations to further the mission of transforming higher education through the use of information technology.

Through various programs and activities, EDUCAUSE and its members contribute to thought leadership on major issues, help clarify the current environment, document effective practices, and highlight how emerging trends and technologies may influence the evolution of IT in higher education.

EDUCAUSE members are at the crossroads of important higher education issues and address a spectrum of challenges including enterprises systems, strategic leadership, teaching and learning, cybersecurity, identity management, and more.

Membership is open to institutions of higher education, corporations serving the higher education information technology market, and other related associations and organizations.  A comprehensive range of resources and activities are available to all interested employees at EDUCAUSE member organizations.

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WTC Participates in EDUCAUSE 2014 Annual Conference

Be sure to visit WTC Consulting, Inc. in Booth #1130 during the EDUCAUSE 2014 Annual Conference at the Orange County Convention Center on September 30 – October 1, 2014 in Orlando, Florida.  The show theme is titled “The Best Thinking in Higher Education IT.”  More than 4,500 attendees and 260 exhibiting companies will participate.

The Annual Conference program is derived from member-driven content organized across seven overarching IT domains:  1.  Analytics and Data-Driven Decision Making, 2.  Digital Content Libraries, 3.  Enterprise/Administrative IT, 4.  Leadership and Management, 5.  Security Compliance, Privacy, and Risk Management, 6.   Service Management and Support, and 7.  Teaching and Learning.

EDUCAUSE helps those who lead, manage, and use information technology to shape strategic decisions at every level.  EDUCAUSE actively engages with colleges and universities, corporations, foundations, government, and other non-profit organizations to further the mission of transforming higher education through the use of information technology.  More than 500 speakers will be participating in 300+ sessions, 60+ webcasts and online sessions.

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EDUCAUSE 2012 Annual Conference

“Join the Best Thinking in Higher Education IT” is the theme for the EDUCAUSE 2012 Annual Conference. This event is held at the Colorado Convention Center in Denver, on November 6-9, 2012. Stop by WTC Consulting , Inc. in Booth #812 to pick up our latest client briefs and enter for a chance to win a Kindle Fire.

EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. This event will give the 4,500+ attendees an opportunity to network with the 270+ exhibitors on site. Participants are able to attend the Technology Solutions presentations, corporate workshops and discussion sessions, and take part in the Unconference experience and discuss BYOD on campus and a variety of crowd-sourced community topics.

For more information on EDUCAUSE 2012, visit their website at www.educause.edu

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CENIC Annual Conference

WTC Consulting is proud to be a 1st time participant and Gold Sponsor at the 2012 CENIC Annual Conference, titled “Beyond the Network.”  This conference will be held at the Sheraton Palo Alto, in Palo Alto, CA from March 12-14, 2012.  Attendees will enjoy three days of programming, demonstrations, sponsor talks, and human networking, as well as presentations by the winners of the 2012 Innovations in Networking Awards.

CENIC, the Corporation for Education Network Initiatives in California, leverages networking resources for California’s education and research communities in order to obtain cost-effective, high-bandwidth networking to support their missions and answer the needs of their faculty, staff, and students.  CENIC designs, implements, and operates CalREN, the California Research and Education Network, a high-bandwidth, high-capacity Internet network specially designed to meet the unique requirements of these communities.

For more information visit www.cenic.org

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ACUTA Webinar with Presenter Phillip Beidelman

Thursday, September 22, 2011, from 1:30-2:30 pm EDT, WTC President, Phillip Beildelman, will be presenting the ACUTA Webinar, titled “8 Small Schools Face the Future to Manage Technology.”  This presentation will describe strategic approaches taken by several small institutions to manage and fund technology needs over the next five years.  Topics to be covered will  include strategic technical and financial considerations involving 1) reinvesting in wire to support wireless, 2) strategic hardening of the data network, 3) the role of carrier-neutral DAS and in-building penetration for cellular, 4) increased network resiliency, and 5) identifying the true cost for all of IT.

This webinar will be of special interest to members at small- to medium-sized colleges or universities.  The content is also relevant to  larger universities, but the examples are all taken from different types of smaller institutions.  It is a very special opportunity for those who have limited travel  funds.

What You Need to Participate

  • A computer with a standard browser.
  • Computer speakers or a phone line (for the audio portion of the webinar).
  • Your unique GoToWebinar access link – You will also be required to ‘register’ with GoToWebinar in order to participate.  You will receive a confirmation from ACUTA via e-mail that will include detailed instructions on how to register with GoToWebinar and obtain your unique access link.

The webinar technology integrates the presenter’s slides on the Web with a computer-based or phone-based audio seminar.  The presenter will take your questions via the Web. For more details about system requirements, go to GoToMeeting.com/fec/webinar/webinar_support.

Payment of your webinar fee ($89 for ACUTA members; $129 for non-members) allows an unlimited number of people from your institution to participate by sharing one Internet and  phone connection.  Webinar slides will be available on the ACUTA website prior to the webinar.

Go to www.acuta.org to reserve your spot now.  (Please register with ACUTA no later than Tuesday, September 20.)

For more information visit www.acuta.org

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Telecommunications Management Information System (TMIS) for a Large Mid-Atlantic University

The Information Technology Department (ITD) in a large mid-Atlantic University supported more than 100 service offerings comprised of voice, data, and video.  Many processes for things such as ordering services, scheduling of staff time, responding to trouble reports and repairs, and billing were not integrated.  This lack of an integrated TMIS limited the department’s ability to maintain current service levels and add new ones.  Since the University was establishing a new charge-back methodology for their voice, data, wireless, and video services, it was critical a new TMIS be produced.

The University engaged WTC Consulting, Inc. to determine the feasibility of selecting a new TMIS.  The study included documenting existing applications and business processes, identifying the functional attributes that a new system should have, preparing a Request for Technical Information, and developing an evaluation tool and selection criteria.  WTC worked with the ITD staff to develop detailed system requirements.  Six major areas of functionality were identified and a final decision was made and a TMIS System was installed and implemented.

The University integrated the service order and trouble ticket processing for both systems into a single system with improved tracking, auditing, reporting, and analysis capabilities.  A more flexible front end improved the Help Desk application, supporting client services on and off-campus with web interface.  And, a flexible data base improved support for the new funding models the University put in place.

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Information Technology Assessment For a Leading University Health Science Center

Bringing the benefits of the health sciences to the achievement and maintenance of human health by pursuing an integrated program of education, research, clinical care, and public service is the mission of one major University’s Health Science Center.  As this University embarked on implementing its institutional strategic plan, they realized that they should consider what information technology infrastructure and programs were needed to support the general IT research and academic computing needs for their campuses.

 As a result, they released a Request for Proposal for a consulting firm with experience working with higher education institutions.  WTC Consulting was chosen to conduct a comprehensive assessment of the current state of their IT operations for both the central IT organization and IT groups in the individual colleges and departments.  The IT assessment focused on six key areas: 1) organization and leadership, 2) budget, 3) benchmarking, 4) service offerings and quality of services, 5) staffing, and 6) governance.   The results of the assessment provided the University with a roadmap for improving its IT support infrastructure, consolidating application development and support efforts, addressing staffing gaps, establishing centralized storage services, integrating a comprehensive user system support and refresh program, implementing a new wireless network, and initiating a long-term strategic plan for its voice and data network infrastructure and services.

For more information visit www.wtc-inc.net

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Information Technology Review for a Northern California Campus

During the Spring 2010 semester a California State University campus experienced three major IT service interruptions.  These interruptions prompted the IT leadership team to engage WTC to review how ITS manages and monitors the systems supporting IT services as well as the extent to which the systems have been designed and configured for high availability.  Additionally, WTC was asked to evaluate how the University’s strategies and trends for managing IT services compared with other institutions.

WTC was able to identify key factors leading to the service interruptions.  WTC made recommendations regarding emerging practices designed to control IT costs and at the same time, meet user expectations for service levels.  These recommendations addressed a structured approach to managing user systems, centralized file storage, server co-location, and virtual server hosting services, establishing a sustainable rate structure, and assessing the split organizational structure for managing enterprise applications.

For more information click the Client Profile tab at www.wtc-inc.net

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Building a Strategic Technology and Business Plan

One of WTC’s respected clients needed a plan to identify future communications requirements based on business needs and to develop a Telecommunications Baseline Analysis with a Strategic Technology and Business Plan for voice and data communications for their university.  WTC formed three internal teams, a Working Group, a Steering Group, and a Policy Group. Each team had an important role in the collaborative process, providing technical direction and guidance on strategic business issues.  The Teams recommended the university adopt a 100% VoIP approach with “survivability” as a key driver.  Upgrading the existing campus LAN is the next step.  Increasing the redundancy and survivability of the voice, data, and Wide Area Network (WAN) architecture will benefit the university with more resiliency, unified management, smooth deployment of new services, and the addition of high bandwidth applications.  An upgrade plan of the physical infrastructure over a four-year period was developed.  The plan identified wireless data networking as a primary infrastructure that could reduce the life cycle cost by approximately $9 million.

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Technology Funding Model for a Major Pacific Northwest University

In an engagement with a leading Pacific Northwest University, WTC provided them with a costing model for all of their technology services.  Over and under recovery conditions for the current rate structure reflecting subsides and other funding considerations were developed.  A proposed methodology for developing recharge rates for non-network related technology services were recommended.  Two cost structures were evaluated: The Per Capita model was chosen as the foundation for a new rate structure on campus due to its scalability and sustainability, adaptation to growth, and flexibility.  This model also simplifies departmental billing and accommodates new technologies.

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