One of WTC’s respected clients needed a plan to identify future communications requirements based on business needs and to develop a Telecommunications Baseline Analysis with a Strategic Technology and Business Plan for voice and data communications for their university. WTC formed three internal teams, a Working Group, a Steering Group, and a Policy Group. Each team had an important role in the collaborative process, providing technical direction and guidance on strategic business issues. The Teams recommended the university adopt a 100% VoIP approach with “survivability” as a key driver. Upgrading the existing campus LAN is the next step. Increasing the redundancy and survivability of the voice, data, and Wide Area Network (WAN) architecture will benefit the university with more resiliency, unified management, smooth deployment of new services, and the addition of high bandwidth applications. An upgrade plan of the physical infrastructure over a four-year period was developed. The plan identified wireless data networking as a primary infrastructure that could reduce the life cycle cost by approximately $9 million.