Information Technology Assessment For a Leading University Health Science Center

Bringing the benefits of the health sciences to the achievement and maintenance of human health by pursuing an integrated program of education, research, clinical care, and public service is the mission of one major University’s Health Science Center.  As this University embarked on implementing its institutional strategic plan, they realized that they should consider what information technology infrastructure and programs were needed to support the general IT research and academic computing needs for their campuses.

 As a result, they released a Request for Proposal for a consulting firm with experience working with higher education institutions.  WTC Consulting was chosen to conduct a comprehensive assessment of the current state of their IT operations for both the central IT organization and IT groups in the individual colleges and departments.  The IT assessment focused on six key areas: 1) organization and leadership, 2) budget, 3) benchmarking, 4) service offerings and quality of services, 5) staffing, and 6) governance.   The results of the assessment provided the University with a roadmap for improving its IT support infrastructure, consolidating application development and support efforts, addressing staffing gaps, establishing centralized storage services, integrating a comprehensive user system support and refresh program, implementing a new wireless network, and initiating a long-term strategic plan for its voice and data network infrastructure and services.

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